Here is where you will find Cotton & Clay Co. policies. If a questions is not answered, please feel free to email our customer service email and we will do our best to answer your question!
About my earrings:
*Please know before buying* all my earrings are hand made, from scratch, and with that there might be slight imperfections. I try my absolute best to eliminate bubbles and markings HOWEVER because they are handmade it is impossible to make them blemish free. I will never send out earrings with large imperfections, but I also believe handmade means KNOWING and being proud of the slight imperfections. This is my art, if you like pieces that are different and tell a story then you are in the right place!
Everything is handmade and made in batches. I do my best to get everything shipped out in 5 business days due to the volume of orders I get weekly.
We understand that things get competitive during restocks and placing multiple orders might be easiest for some, however orders will not be combined and shipping will not be refunded. Our shipping fees are LESS than it actually costs to ship and it is based not only USPS prices but also the materials that go into transporting your earrings (while also being reasonable for you) It is more convenient and efficient for us to ship in order of when orders are placed.
Orders that are placed Sunday will go out on Fridays. Please allow until Monday for your tracking to be updated.
PLEASE NOTE that during this time with COVID-19 tracking may not update on their end immediately (allow 72 hours to update)
Items that state they’re MADE TO ORDER such as the SECOND CHANCE RESTOCK, please allow 10-12 business days for your items to be made and shipped out.
These processing times are for getting your items shipped out. From there is normally takes 2-3 business days for USPS to deliver your goodies. If for some reason there has been an issue with USPS please contact them directly first as I do not have a part to play in their handling. If you have further questions or concerns please reach out and I will do my best to help, but their mistakes and technicalities are not my responsibility.
RETURNS and EXCHANGES
Returns for damaged earrings are accepted within 30 days of purchase other damaged returns will be met on a case to case basis. If you are not happy with a purchase, exchanges are accepted within 5 days after receiving your product. With custom pieces no returns are accepted. There are no exchanges for Sherby's or any other earrings that include the description "made from a slab. each earring will be different but have the same color scheme" by buying these earrings you are agreeing to those terms. If you are returning due to damage you can only receive a duplicate of your previous order. Please note we send out returns/exchanges 7 business days after receiving the original pair.
Please email for return address. When returning, earrings must be returned in proper protective packaging. Any earrings that arrived damaged will not be refunded. If they need to be remade the customer will be liable to pay the full price for another pair.
Polymer clay is very durable and even bendable HOWEVER please do not bend your earrings. I understand that accidents do happen so if for some reason you break your earrings please contact me via email. I will review on a case by case basis. No instagram DMs regarding replacements and orders will be accepted.
email us at email@example.com
*emails with be returned within 1-2 days*
*DUE TO THE COMPETITIVENESS DURING RESTOCKS ORDERS CANNOT BE CANCELED AFTER PURCHASE. SUCH AN INCONVENIENCE CAUSES OTHERS WHO WANTED EARRINGS TO MISS OUT AND CAUSES THIS SMALL BUSINESS TO LOSE MONEY*