If You ordered traditional flower studs on November 9th please allow 10-14 business days for these to ship as they are made to order.
If you order from our November 19th restock please note that your order will not ship until the week of November 29th, as our shop will be closed the week of Thanksgiving to spend time with family.
Please note it is the holiday season. We highly recommend all packages ship priority mail so you have insurance and quicker arrival. Once a package is in the hands of USPS/UPS we are no longer responsible for any loss or damage. That means NO REPLACEMENTS will be made for loss due to a carrier. All overs over $65 ship with UPS PRIORITY for FREE.
Overseas shipping including Canada have been issued a notice of possible extended shipping times. Priority shipping is available to hopefully help avoid any issues. Shipping from the US to Australia is temporarily been shut down but will reopen mid November (hopefully). Starting October 29 all US packages will be shipping priority mail with UPS. This will come with $50 of insurance (more can be purchased if necessary) All orders of $65 of more receive free priority shipping. We want to protect you and our business especially during this holiday season*
About my earrings:
*Please know before buying* all my earrings are hand made, from scratch. Slight imperfections are expected. I will never send out a product that is not up to my standards.
My shop is restocked about once a month. This restock is large. Due to the volume of orders each restock, please allow 5-7 business days for your item to be packed with love and care and shipped. We do our best to get things out sooner but have this processing time in case of any unexpected delays on our teams end.
All resin pieces UNLESS stated, are made to order and take 10-15 business days to be made, packed, and shipped. Please read the items description to see the processing time.
If you purchased an item and your label is printed but your tracking does not update immediately, please give until the end of the processing time to update. Labels are sometimes printed in batches and shipped when ready. Then, tracking will update.
PLEASE NOTE that during this time with COVID-19 tracking may not update on the carriers end immediately so please allow 72 hours for your tracking to update.
Once an item is in the hands of UPS/USPS (or any other carrier) Otie.Co is no longer responsible for said order. IF you have any issues and cannot FIRST get answers with USPS please do not hesitate to reach out to us via EMAIL and we will do our best to make sure you stay a happy customer! We appreciate YOU.
ALL Ear Hangings are made to order and have a processing time of 40-45 business days however they are sent out in the order they are received so you may get them much sooner (as soon as 7 business days) depending where your order falls in line. This time frame accounts for the time consuming nature of these earrings plus the volume of orders received during a preorder.
If anything happens to your earrings upon arrival please notify us immediately. We ask that you let us know within 5 business days of arrival after that we cannot be confident that this error in fact happened in transit.
With custom pieces no returns are accepted. There are no exchanges for any earrings that include the description "made from a slab, each earring will be different but have the same color scheme" by buying these earrings you are agreeing to those terms. If you are returning due to damage you can only receive a duplicate of your previous order.
Polymer clay is very durable and even bendable HOWEVER please do not bend your earrings. I understand that accidents do happen so if for some reason you break your earrings please contact me via email. I will review on a case by case basis.
All resin pieces come with care instructions so please read included paperwork.
All mugs are made to order please allow 15-20 business days for your mugs to made specifically for YOU :) All mugs are made with permanent vinyl. Gently, hand wash ONLY and they will last!
No instagram DMs regarding orders will be accepted.
email us at firstname.lastname@example.org
*emails will be returned within 1-2 business days*
*DUE TO THE COMPETITIVENESS DURING RESTOCKS ORDERS CANNOT BE CANCELED AFTER PURCHASE. SUCH AN INCONVENIENCE CAUSES OTHERS WHO WANTED EARRINGS TO MISS OUT AND CAUSES THIS SMALL BUSINESS TO LOSE MONEY*