Policies

SHIPPING UPDATES:

 

 

*please note, due to shortages in USPS there have been delays in tracking being updated and delays in some shipping. All posts offices are not the same. Overseas shipping including Canada have been  issued a notice of possible extended shipping times.

 

 

About my earrings:

 

 

*Please know before buying* all my earrings are hand made, from scratch. Slight imperfections are expected. I will never send out a product that is not up to my standards.

 

 

Due to the volume of orders each restock, please allow 7-10 business days for your item to be packed with love and care and shipped. We do our best to get things out sooner but have this processing time in case of any unexpected delays on our end.

 

 

All resin pieces unless stated, are made to order and take 10-15 business days to be made, packed, and shipped.

 

 

If you purchased a made to order item and your label is printed but your tracking does not update immediately, please give until the end of the processing time to update. Labels are sometimes printed in batches and shipped when ready. Then, tracking will update. 

 

 

PLEASE NOTE that during this time with COVID-19 tracking may not update on their end immediately especially if your package is sent out on the weekend (allow 72 business hours to update). The post office our shop uses is closed on Saturdays which means they will not get to packages until the next business day.

 

 

Once an item is in the hands of USPS (or any other carrier) Otie.Co is no longer responsible for said order. We encourage and offer all orders to be upgraded to priority shipping which comes with 100$ insurance. USPS is not fool proof so if something does happen to your order you do have 100$ insurance and can file a claim. First class shipping DOES NOT quality for claims because they do not have insurance. IF you have any issues and cannot FIRST get answers with USPS please do not hesitate to reach out to us via EMAIL and we will do our best to make sure you stay a happy customer! We appreciate YOU!

 

 

If an item is marked as "MADE TO ORDER/PREORDER" please allow 10-15business days for your order to be made unless otherwise stated in the items description.

 

 

ALL Ear Hangings are made to order and have a processing time of 30  business days however they are sent out in the order they are received so you may get them much sooner (as soon as 7 business days) depending where your order falls in line. This time frame accounts for the time consuming nature of these earrings plus the volume of orders received during a preorder.

 

 

ALL cutters are made to order. During a cutter restock the website will remain open for 3 hours in which orders can be placed. After 3 hours the website will close. Cutters have a turn around time of 15 business days.

 

 

If anything happens to your earrings upon arrival please notify us immediately. We ask that you let us know within 5 business days of arrival after that we cannot be confident that this error in fact happened in transit.

 

 

With custom pieces no returns are accepted. There are no exchanges for any  earrings that include the description "made from a slab, each earring will be different but have the same color scheme" by buying these earrings you are agreeing to those terms. If you are returning due to damage you can only receive a duplicate of your previous order. 

 

 

Polymer clay is very durable and even bendable HOWEVER  please do not bend your earrings. I understand that accidents do happen so if for some reason you break your earrings please contact me via email. I will review on a case by case basis. No instagram DMs regarding orders will be accepted. 

 

 

email us at otiecompanyteam@gmail.com

 

 

*emails will be returned within 1-2 business days* 

 

 

 

 *DUE TO THE COMPETITIVENESS DURING RESTOCKS ORDERS CANNOT BE CANCELED AFTER PURCHASE. SUCH AN INCONVENIENCE CAUSES OTHERS WHO WANTED EARRINGS TO MISS OUT AND CAUSES THIS SMALL BUSINESS TO LOSE MONEY*